Players must be aged 10 or over to take part, and every team must include at least one player aged 16 or over. There is no upper age limit. The rooms are described as immersive and generally on the spookier side, and the operator recommends that parents and guardians use their own discretion when deciding whether an experience suits younger players aged 10 to 15. The 16-and-over condition applies to the team, not to each individual booking, so a group of younger players cannot play unaccompanied. Anyone who leaves partway through because the experience proves too frightening is not refunded, so the content question is best settled before a slot is reserved.

This is the detail most likely to cost a group its booked slot. The escape rooms are on the third floor of London Food and Wine at 51 Oxford Street, W1D 2EF, and the entrance is through the shop rather than from the street directly — there is no separate escape room shopfront to look for. Coming from Tottenham Court Road station, London Food and Wine is visible on Oxford Street itself. Anyone arriving for the first time is advised to allow a few extra minutes to find the entrance and reach the third floor, particularly on a busy shopping day when the pavement is slow going. 

No venue-specific accessibility information is published for this location, and the rooms sit on the third floor of a retail unit. The operator's network FAQ states only that there may be accessibility issues for some players because of the restrictive design of the games, so anyone with mobility or access needs should raise them with the venue before booking rather than on arrival. On luggage, the operator advises against bringing it but confirms that a limited amount of storage is available at the venue; anyone who has to arrive with a case or a large bag is asked to make contact in advance so it can be arranged. 

Both rooms run for 60 minutes and share a horror-adjacent London-crime theme. The Demon Barber is rated 2 out of 5 for difficulty and takes 2 to 4 players: Mrs Lovett's pie shop is thriving on a secret ingredient, the team sneaks into the barber shop next door, the door locks, and 60 minutes remain before she opens. The operator recommends it to first-time players and smaller groups, and it is the gentler of the pair on both difficulty and room size. The Killer Dentist is rated 5 out of 5 and takes 2 to 6 players: a dental appointment turns sinister once the team is trapped inside Dr Basher's surgery, with one hour to escape before the appointment is finished, and so are they. 

The two rooms sit at opposite ends of the difficulty scale, so the choice is straightforward. The Demon Barber, at 2 out of 5, is the operator's recommended starting point for first-timers and works in a smaller environment suited to groups of two to four. The Killer Dentist sits at maximum difficulty, 5 out of 5, and takes up to six players, which makes it the room for groups who have done escape rooms before and want a real challenge. A party of five or six cannot book The Demon Barber, so group size settles the question as often as experience does. 

Every session runs for 60 minutes of game time, and the operator recommends allowing up to 90 minutes at the venue in total, covering arrival, the pre-game briefing, the game itself and the post-game debrief. The Game Master watches and listens throughout and can provide hints when a team gets stuck, so a group is not left to lose the hour to one puzzle. All sessions are private: no outside players are ever added to a booking. Given the third-floor entrance, groups meeting on Oxford Street beforehand should build the extra arrival time into that 90-minute window rather than on top of it.

Tickets are priced at £40 per person including VAT, and booking is online through the operator's Resova system. The terms are firm: all sales are final, and no refunds are issued either for cancelled bookings or for individual team members who cannot attend on the day, so a group whose numbers may still move is committing at the point of payment. Where a booking has been made for the wrong venue or the wrong time — a real risk with an operator running four London sites on one website — the operator asks to be contacted immediately rather than sorting it out on arrival.

Comfortable, casual clothing is what the venue recommends, and high-heeled shoes are specifically not advised. The rooms include some active elements, so flat footwear is the practical choice: players move around, crouch and search rather than sitting still for an hour. For a central London venue this matters more than it might elsewhere, since a group arriving from an office or partway through a day on Oxford Street may not have planned its shoes around a physical game. Nothing themed or specialist is expected — ordinary everyday clothing is what the operator has in mind.

The venue is at 51 Oxford Street in the City of Westminster, within walking distance of Tottenham Court Road station on the Northern and Elizabeth lines. Oxford Circus, on the Bakerloo, Central and Victoria lines, is also nearby, so the escape rooms are reachable from most of the Underground network without a long walk at either end. Numerous bus routes serve Oxford Street itself. Drivers should note that this is a busy pedestrianised shopping area with no adjacent car parking, and the venue publishes no opening hours, so available slots are visible only through the booking system.